Covid 19 announcement
We hope you and your family have been safe over the lockdown period, this is a message to let you know CheckHome is currently taking bookings to start inspecting under level 3, our number one priority is the health & safety of our team and community.
Our team will be taking these measures:- When an inspection is scheduled our team will check that no one has been sick in the property or is self-isolating.
- When CheckHome sets up an appointment for the inspection we will inform the client-vendor and/or agent and any other occupants – of our team's requirements to safely undertake the inspection. This will likely include the need for the house to be vacated by everyone before the interior inspection takes place and the 2-meter physical distancing requirements.
- When we arrive at the property we will make a note of all people onsite on the day of the inspection. This information will help with the “tracking and tracing” process should it be found that someone on-site had been exposed to the COVID-19 virus.
We will maintain the required physical distancing put in place to stop the spread of the virus – i.e. stay at least 2 meters from any other person.
- Our inspectors will set up all equipment outside of our vehicles, this will be wiped down prior to accessing the property, all disposable PPE equipment will go into a rubbish bag so this can be removed without potentially contaminating your vehicle.
We will sanitize our hands before and after the inspection, our inspectors will be wearing a mask and using gloves.
- Only the inspector is to be present in the dwelling at the time of inspection, the agent or vendor representative will need to be in there car or leave the property.
A earthquake hazards and risks check is an inspection of the main areas of your house to assess if there has been any damage caused by a recent earthquake.
An inspection of the main areas of your house to assess if there has been any damage caused by a recent earthquake.
An inspection of the main areas of your house, assessing if there has been any damage caused by a recent earthquake.
This service inspects the exterior, roof, interior walls and ceilings, roof space, subfloor, plumbing and the general site.
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We realise unexpected circumstances may require booking adjustments or cancellations but please note that any changes must be made 24hrs prior to the inspection to avoid any fees.
If you cancel your appointment less than 24 hours before your inspection is scheduled to take place, you will be subject to a cancellation fee of $195.
To avoid a cancellation fee, please provide notice at least 24 hours prior to your inspection. Please contact our admin team if you require this.
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Your engagement with CheckHome allows for one site visit per inspection. If, for any reason, you request an additional site visit, it will incur a site re-check fee. The amount of the site re-check fee is $195 (inc gst) per hour.
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If I fill in the ‘Book Now’ form from the website, is it automatically booked?
No, it is not. Once we receive the booking form, we will get back in touch with you to arrange a time that works for you. When you agree to that time, if required, we will get in touch with the key holder to arrange access to the property. A confirmation email will be sent shortly after that to let you know that a booking time has been arranged and that the booking has been confirmed.
Do I need to get in touch with the agent to arrange access to the property?
No, you do not need to get in touch with the agent. We will do this as sometimes we need to find a time that works for both of us. We will send you a confirmation email shortly after we have heard back from the agent.
Will there be a cancellation fee if I need to re-schedule?
No there will not be any fee to reschedule, however, we still do require as much notice as possible if you wish to do this.
I haven't received my report?
Sometimes due to circumstances out of our control the reports end up in junk/spam folders. Please make sure to check these folders if you haven't received your report. If you have still not received your report after checking, feel free to get in touch with our admin team who will be happy to help.
How do I get in touch with the inspector once I have received the report?
The inspector's details will be sent to you in your booking confirmation email and also their name and phone number is located on the front page of the report and on our website.
If I have any questions in regards to the report can I get in touch with the inspector to ask these questions?
Yes, you can get in touch with the inspector and ask any questions in regards to the report that you are unsure about.
Can I attend the inspection?
Yes, you can attend the inspection. The agent does need to be aware that you will be present at the time. This is to make sure that the homeowners will not be there at the time of inspection. We usually recommend coming towards the end of the inspection so the inspector can give a you a good rundown.
Will the inspector call me after the inspection?
Yes, the inspector will call you after the inspection. Here they will give you a brief rundown of their findings and advise when you will receive the report.
