Frequently Asked Questions

No, it is not. Once we receive the booking form, we will get back in touch with you to arrange a time that works for you. When you agree to that time, if required, we will get in touch with the key holder to arrange access to the property. A confirmation email will be sent shortly after that to let you know that a booking time has been arranged and that the booking has been confirmed.

No, you do not need to get in touch with the agent. We will do this as sometimes we need to find a time that works for both of us. We will send you a confirmation email shortly after we have heard back from the agent.

No there will not be any fee to reschedule, however, we still do require as much notice as possible if you wish to do this.

Sometimes due to circumstances out of our control the reports end up in junk/spam folders. Please make sure to check these folders if you haven’t received your report. If you have still not received your report after checking, feel free to get in touch with our admin team who will be happy to help.

The inspector’s details will be sent to you in your booking confirmation email and also their name and phone number is located on the front page of the report and on our website.

Yes, you can get in touch with the inspector and ask any questions in regards to the report that you are unsure about.

Yes, you can attend the inspection. The agent does need to be aware that you will be present at the time. This is to make sure that the homeowners will not be there at the time of inspection. We usually recommend coming towards the end of the inspection so the inspector can give a you a good rundown.

Yes, the inspector will call you after the inspection. Here they will give you a brief rundown of their findings and advise when you will receive the report.

Prices start from $645 inc gst. This price increases depending on the property size and if it is a multi unit property. Feel free to get in touch with the admin team for a quote.

You can pay via internet banking, our account details are located on the invoice. You can also pay by credit card/ debit card but please note that a 3% transaction fee will be charged if paying by this method. This fee is not collected by us, it is collected by Stripe, the payment provider we use.

You will have 7 days to pay from when you receive your invoice. If there are any issues with making payment on time, please contact our admin to avoid interest of 7% per month for all overdue accounts.

Yes, we do.

The majority are, while the rest are in the process. You can view their on the member directory.

Pre-Purchase reports have a 24-hour turnaround on them. This means that you will receive your report within 24hrs after the inspection has been completed unless the inspector has indicated otherwise.

Yes, we do. If you request a same-day report this will incur an extra cost of $99 and you will receive it the evening of the same day the inspection was completed. Please let admin team know if this is required.